Concord Communications Phone Technical Support

For your convenience and to ensure a rapid response, Please take advantage of one of these technical support options:

  • Click on the Live Chat button at the left of this page. If Chat is off line, please choose another option.
  • Telephone us at 844-909-8900.

Client Care Program and Replacement Phone Policy:

If our Client Care Package (formerly PBX Warranty) is included with your monthly service, here is what we are proud to include:

  • All technical support via telephone, chat or ticket
  • All system administration which includes all programming changes as needed, whenever needed.
  • No charge replacement of any telephone that fails due to accident or through normal wear and tear.

What this means to you:

  • Replacement telephones will be shipped to you or personally delivered where appropriate.
  • The phone being replaced must be non-functional or behaving in a way that can't be fixed through system programming, phone programming or by modifying or repairing deficiencies in the buildings network infrastructure.

What you should know:

  • All returned phones are subject to examination and testing.
  • Phones found to be intentionally abused or damaged through excessive environmental conditions are not covered under this policy.
  • Phones found to be operating as designed are not covered under this policy.
  • Phones replaced where the trouble condition is later found to exist elsewhere as in the ISP equipment/service or the office or buildings network infrastructure are not covered under this policy.

Instructional PDFs and Forms